Refunds & Returns Policy

If you have any questions or concerns regarding your order, please contact us at support@bramgy.com. Our customer support team is happy to assist and will respond within 2–3 business days. Customer satisfaction is important to us.

Return Window

We accept return and exchange requests within 14 days from the date of delivery, based on the carrier’s tracking confirmation. Requests submitted after this period will not be eligible.

Eligible Returns

We accept returns for both defective items and non-defective items, provided the following conditions are met:

• Items must be unused and in original condition
• Items must not be washed, oiled, soaked, or exposed to excessive moisture
• Items must be free from cracks, burns, deep knife marks, or structural damage not caused during shipping
• Items must be returned in their original packaging

Due to the natural characteristics of wood, variations in grain, color, or texture are normal and are not considered defects.

Non-Returnable Items

Returns or refunds will not be accepted in the following cases:

• Items showing signs of heavy use, misuse, or improper care
• Items that have been modified, repaired, engraved, or altered by the customer
• Items damaged due to exposure to water, heat, or improper storage
• Items returned without prior approval
• Requests submitted after the 14-day return window

Exchange Policy

We offer exchange support for eligible items, limited to one exchange per order. Exchanges are subject to product availability. If the replacement item is unavailable, a refund or alternative solution may be offered at our discretion.

Defective or Damaged Items

If your item arrives defective or damaged, please contact us within 48 hours of delivery and include:

• Order number
• Clear photos or videos showing the issue
• Photos of the original packaging if applicable

Once verified, we will provide a replacement, exchange, or refund depending on the situation.

Contact Us and Proof of Return or Exchange

To request a return or exchange, please email support@bramgy.com within the eligible return period. Your request must include your order number, reason for return or exchange, and supporting photos if applicable.

Items sent back without approval will not be accepted.

Once your return has been shipped, please provide proof of return, including a tracking number or shipping receipt. Refunds or exchanges will not be processed without valid proof of return.

Return Method and Address

Return method: By mail

Return address: 2800 E Enterprise Ave, Appleton, WI 54913, United States

Restocking fee: None

Return label policy:

• For defective or damaged items: We will provide a prepaid return shipping label at no additional cost.
• For returns due to customer preference or change of mind: Return shipping costs are the customer’s responsibility.

Refund Processing Time

Once we receive and inspect your returned item, refunds will be processed within 2 business days. Refunds will be issued to the original payment method.

Depending on your bank or payment provider, it may take a few days for the refund to appear in your account.

Important Notes

Our policy is valid for 14 days from the date of delivery. After this period, the order will be considered accepted and no refund or exchange will be issued.

Please do not return items without prior confirmation, as we cannot be held responsible for lost or unapproved returns. If a return package is lost or damaged during return shipping, we are not responsible and no refund will be issued.

Contact Information

If you have any questions regarding payment methods or experience issues during checkout, please contact us using the information below:

Website Name: Bramgy
Company Name: SUNSET VARIETY LLC
Email: support@bramgy.com
Contact Form: Contact link

Customer Service Hours:
Monday – Friday, 8:00 AM – 5:00 PM, EST
🕒 Response Time: Within 24 hours on business days