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FAQs

How long does it take to process my order?

Orders are processed within 1–2 business days. Orders placed after 3:00 PM will be processed the next business day.

How long does shipping take?

Transit time is 4–5 business days. Total estimated delivery time is 5–7 business days (excluding weekends and holidays).

How much is the shipping fee?

We charge a flat-rate shipping fee of $5.95 per order within the United States.

Do you ship internationally?

No, we currently ship only within the United States.

Which carriers do you use?

We ship orders via trusted carriers such as USPS and DHL, depending on destination and package size.

What payment methods do you accept?

We accept PayPal. You can also pay through PayPal using Visa, MasterCard, American Express, Discover, or PayPal Balance.

Can I cancel my order?

You can cancel your order before it is processed or shipped. Once shipped, orders cannot be canceled.

What should I do if my delivery is delayed?

Delivery delays may occur due to weather, carrier issues, or peak seasons. We appreciate your patience in such cases.

What if my item arrives damaged or defective?

Please report damaged or defective items within 48 hours of delivery with clear photos or videos for verification.

What is your return window?

Returns and exchanges are accepted within 14 days from the delivery date.

Crafted wooden utensils bring warmth, tradition, and thoughtfulness to your kitchen

Address: 9898 Hogback Rd, Fredericksburg, OH 44627, United States

Company Name: SUNSET VARIETY LLC

Email: support@bramgy.com

Support Time: 8:00 AM - 5:00 PM, EST, Mon - Fri

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